Total Home Air HVAC Services | Austin & Dallas | Privacy Pol

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Personal Information

We may collect:

• Name
• Phone number
• Email address
• Service or billing address
• Details submitted through contact forms, quote requests, or service scheduling

Automatically Collected Information

• IP address
• Browser type and device data
• Pages visited and time spent on our site
• Referral sources (how you found us)

We use your information to:

• Schedule and perform HVAC services (repair, installation, maintenance)
• Communicate about appointments, estimates, and service updates
• Respond to inquiries and provide customer support
• Improve website functionality and user experience
• Analyze marketing performance and optimize advertising campaigns

If you are a Texas resident, you have rights under the Texas Data Privacy and Security Act, including:

• The right to access the personal data we collect about you
• The right to correct inaccuracies in your data
• The right to request deletion of your personal data
• The right to opt out of targeted advertising and certain data uses

How to Exercise Your Rights

To submit a request, please contact us using the information listed in Section 12.

We will respond in accordance with applicable Texas law.

We do not sell your personal information to third parties.

We also do not share your personal information for third-party marketing purposes.

Your information is used solely to:

• Provide HVAC services
• Communicate with you
• Improve our operations and marketing performance

We may disclose information only:

• When required by law
• To protect our legal rights or prevent fraud

Our website uses cookies and similar technologies to improve your experience and support our marketing efforts.

Google Ads

We may use Google Ads and related tools (such as remarketing and conversion tracking) to:

• Show relevant ads to users who have visited our website
• Measure the effectiveness of our advertising campaigns

Meta (Facebook & Instagram) Pixel

We may use the Meta Pixel to:

• Track user activity on our website
• Deliver targeted ads on platforms like Facebook and Instagram
• Analyze ad performance and conversions

These tools may collect data such as:

• Pages visited
• Actions taken on our website
• General location data (not precise home location)

Your Choices

You can control or opt out of tracking by:

• Adjusting your browser cookie settings
• Using tools like Google Ad Settings or Meta Ad Preferences

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure data storage systems
• Restricted access to personal data
• Industry-standard security practices

While no system is completely secure, we take all reasonable steps to protect your data.

When you book a service with Total Home Air TX:

• Our technicians are licensed, trained professionals
• We are a fully insured HVAC company
• We treat your home, property, and personal space with respect

We understand the trust you place in us when inviting us into your home, and we take that responsibility seriously. 

Social Media Portfolio

We promise to never take videos or pictures of your personal items in your home or around your home unless needed to complete the job. We may share images of our work on social media platforms as portfolio work, but we promise to never disclose customer information without the customer's permission. Even with permission from the customer, we promise to only share images, video and picture relevant to the HVAC work done in the home or commercial building. 

Our website may include links to third-party websites. We are not responsible for the privacy practices of those external sites.

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions or would like to exercise your privacy rights, please contact:

Total Home Air TX
Henco Drive, Fort Worth TX, 78119
info@totalhomeairtx.com

(817) 612-4789

State License: #TACLA153609E